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Shipping Policy

Shipping Policy:

    Delivery

  • You understand that We may take third-party services to deliver Products to You. Upon placing an order, You will receive an estimated time of delivery. However, the estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond Our control. Further, You agree and acknowledge that the third-party delivery partners are not associated with Us, and that ZEROKART shall not be held responsible for any loss/ damage/ liability caused to You due to any act/omission/commission of such third-party delivery partner. Additionally, for the purpose of delivery of the Products, the terms and conditions of the third-party delivery partner shall be applicable on You. Upon receipt of an order, the Vendor generally packs the Product ordered within 2 (two) business days. In case the Product is mode to order, the timelines for getting the Product ready are mentioned on Our Website. Our logistics partners are notified once the Vendor has Your Product ready for dispatch. They pick up the Product from the Vendor and dispatch it to Your location. The general timelines for delivery post pickup is 3-4 days. For any Product related issues during delivery, You can contact Us on support@zerokart.life and We shall revert to You within 24 hours.

    • Cancellation

  • The User can cancel the order at any time before the Product has been dispatched by the Vendor. If the cancellation request is placed before the Product has been dispatched, then no cancellation charges shall apply. However, in case You cancel the order after the Product has been dispatched by the Vendor, then certain cancellation charges may apply, depending upon the type of the Product(s), date of cancellation, and the place of delivery. The User shall make sure that he/she does not accept the order, in case a delivery attempt was made for a cancelled order.

    • REFUND AND RETURN POLICY

  • You are requested to check the complete details of the Products before placing an order. A request for return/exchange/refund shall be acceptable for only those Products in whose ‘Product Details’ (as provided on the Platform) it is mentioned that they are eligible for return/refund/exchange.
  • Return of Products: The User can return the products within 7 (seven) days from the receipt of the Products. The return will be processed within 10 (ten) business days of receipt of return request.
  • Return requests: The User shall raise a return request within the above-mentioned period and shall send Us the picture of the packaging and the Product (unless such Product is missing) at support@zerokart.life. We will arrange a reverse pickup for the Product and will process the refund as per these terms.
  • The Products qualify for returns only if: a. the Product(s) delivered does not match the User’s order; b. the Product(s) have already expired or are about to expire or the product(s) delivered were damaged; c. User shall ensure that the Product to be returned remains unused. The tags and the packaging of the Product are also to be kept intact and untampered by the User.
  • The products that do not qualify for return are: a. Products that have been altered or used; or b. Products whose serial number or bar code has been tampered with; or c. if the batch number of the Product does not match as mentioned in the invoice.
  • Replacements: Replacements will only be allowed in case the Products are fashion-related. In case of such fashion related Product(s), if the User wishes to replace the Product(s) with respect to the colour, quality, size, etc., then the Product(s) can be replaced. However, replacements are subject to availability of the particular Product and are at the sole discretion of the Vendor. If the Product is not replaced, then it shall be refunded.
  • We shall process the refund only once We have received the confirmation from the Vendor concerned in respect of the contents of the Product relating to that refund.
  • Refunds shall be processed in the mode and manner prescribed below: a. the request of the refund shall be validated by the customer care of the Company; b. the refund shall only be processed only after a confirmation is received from the Vendor in respect to the condition/packaging of the Product; c. the refund shall be initiated within 10 (ten) business days from the date of reverse pickup; in case of failed attempt at delivery, the Product(s) shall be returned to Our warehouses and We shall cancel the order and refund the money as per these terms