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Privacy Policy

Privacy Policy:

  • This customer privacy policy (“Customer Privacy Policy”) along with the Terms and conditions, together constitute a legally binding Agreement between the Customer and ZEROKART, with respect to Customer’s use of Our Services. Any terms used herein which begin with a capitalized letter shall have such meaning as assigned to it under the Customer Terms or under the respective clauses of this Privacy Policy.

    • BACKGROUND

  • At ZEROKART, accessible from https://www.zerokart.life/, one of Our main priorities is the privacy of Our Customers. We take the privacy of Our Customers very seriously and are committed to safeguarding their privacy while providing a personalized and valuable access to Our Platform.
  • You agree and understand that access to Services/Platform is conditional upon Your approval of this Privacy Policy. You agree that Your use of Services includes Your consent to collection, retention and use of Your information in accordance with the terms of this Privacy Policy and as per the applicable Law.
  • No Information Collected through the Platform is rented or sold to any third party by Us, unless expressly stated otherwise. When You use Our Services, a high standard of security is maintained by Us with respect to Information Collected from You, however, You agree and understand that transmission of information via internet or telephone networks is not completely secure. While We do Our best to protect the Information Collected, particularly Your Personal Information, We cannot ensure the security of Your data transmitted via the internet, telephone or any other networks which are not in Our control.
  • The Privacy Policy is only applicable on online activities via the Platform. The Privacy Policy is not applicable to any information collected offline or via channels other than the Platform.

    • INFORMATION COLLECTED

  • As You browse Our Platform and/or in order to provide Services, We automatically track and collect the following categories of information when You access the Platform (Traffic Data+):
  • IP addresses;
  • Domain server details; and
  • Other information with respect to Your device, interaction of Your device with the Platform (website/app), other websites and applications.
  • In order to provide the Services, We may require You to provide Us with certain information that personally identifies You (Personal Information). Personal Information includes the following categories of information:
  • Contact details, including but not limited to name, email ID, phone number, current location (city & state).
  • You agree and understand that if You communicate with Us by, for example, e-mail or telephone, any information provided in such communication may be collected, retained and used by Us as per the terms of this Customer Privacy Policy.
  • Traffic Data, Personal Information and such other information as may be collected pursuant to this Customer Privacy Policy, together constitute the information collected by Us pursuant to Your use of Our Platform and/ or Services (“Information Collected”).

    • USE OF INFORMATION COLLECTED

  • We use the Information Collected in such manner that enables Us to provide the Services and/ or any parts thereof to You in an effective way, including using Information Collected to:
  • assist You in accessing the Services and/ or any part(s) thereof;
  • contact and communicate with You from time to time for the provision of Services;
  • prevent any potentially illegal activity and to screen and prevent undesirable or abusive activity during provision of Services and/ or any part thereof;
  • monitor, maintain, troubleshoot and/ or improve the Services and/ or any associated features, including evaluation of or devising new features for the Platform;
  • perform statistical and/ or other analysis of the Information Collected;
  • analyze and measure Your behavior and trends;
  • use Read_Phone_State permission to check if Your device is connected to the internet or not; and/ or
  • audit Your usage of Our Platform or Services.
  • In addition to Clause 3.1 above, We may use the Information Collected (including Personal Information in aggregated form) to aid strategic development, data collection and analytics with respect to the Platform and/ or Services provided by Us and to manage Our relationships with Our payment gateway partners, delivery partners, Vendors, customers, or any third parties.

    • DISCLOSURE OF INFORMATION COLLECTED

  • Notwithstanding anything else contained in this Agreement, We do not disclose any personally identifiable Personal Information to any third parties, other than to the payment gateway partners, Vendors, and Our delivery partners to assist them in providing best services to You.
  • Subject to Clause 4.1 above, We use Our best efforts to use personally identifiable Personal Information in aggregate form so that no individual Person is identified by the third parties with which such information is shared.
  • We reserve the right to disclose any Information Collected if, in Our reasonable opinion, such disclosure is (a) required by applicable Law; or (b) necessary to protect and defend the rights of Our users, Vendors, Customers, property and/ or personal safety.

    • COOKIES AND LOG FILES

  • We may transfer alphanumeric identifiers to Your device through Your web browser to enable Our systems to recognize Your browser, remember information specific to You and/ or provide certain features to You (“Cookies”). We may place both permanent as well as temporary Cookies in Your device, however, such Cookies shall not contain any of Your Personal Information. We do not control and are not liable for any Cookies placed by third parties on Your device.
  • We follow a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol addresses, browser type, internet service provider, date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the Platform, and gathering demographic information.

    • DATA RETENTION

  • We retain Your Personal Information in accordance with appliable Laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable Law. However, We may retain data related to You if we believe it may be necessary to prevent fraud or future abuse or if required by applicable Law or for other legitimate purposes. We may continue to retain Your data in anonymized form for analytical and research purposes.

    • CONFIDENTIALITY

  • We use Our best efforts to keep confidential any Information Collected which is marked confidential or may be of confidential nature in Our opinion, with the exception of such information which (a) was already known to Us prior to collecting such information from You; (b) was received from a third party which is not subject to similar confidentiality restrictions; (c) is independently developed by Us; and/ or (d) is permitted to be disclosed by applicable Law.
  • Except as otherwise provided in this Customer Privacy Policy, We will keep all the Personal Information private and will not share it with third parties, unless We have a bona fide belief that such disclosure is necessary to:
  • comply with a court order or any other legal process;
  • protect Our Vendor’s, employees’, users’ or third parties’ rights, property and/ or safety;
  • enforce the Agreement;
  • respond to any claims; and/or
  • provide Services to You.

    • SECURITY

  • The security of any Personal Information is important to Us. To protect Personal Information during transmission and upon receipt, We follow generally accepted industry standards and seek to ensure compliance with the applicable Laws, including the Information Technology Act, 2000 and the rules made thereunder.
  • Although We make best possible efforts to transmit and store all the Information Collected in a secure operating environment that is not open to public, You understand and acknowledge that there is no such thing as complete security and We do not guarantee that there will be no unintended disclosures of any Information Collected.
  • If We become aware that any of Your Information Collected has been disclosed in a manner that is not in accordance with this Customer Privacy Policy, We will use the best efforts to notify You of the nature and extent of such disclosure (to the extent We know that information) as soon as reasonably possible and as permitted by applicable Law.

    • UPDATES AND CHANGES TO PRIVACY POLICY

  • We reserve the right, at any time, to add to, change, update, or modify this Customer Privacy Policy so please review it frequently. We will endeavor to inform You of any changes incorporated in this Customer Privacy Policy that are significant (in Our opinion), however, You are requested to regularly visit and review this page.

    • YOUR ACCEPTANCE AND RIGHTS

  • You accept this Customer Privacy Policy by availing the Services.
  • You have a legal right to have a copy of Your Personal Information held by Us and to correct any errors in such Personal Information. You also have a right to request that We cease to use Your Personal Information for direct marketing purposes, unless agreed to the contrary under the Terms.
  • You may contact us at support@zerokart.life for any queries, concerns, discrepancies or grievances with respect to Your Information Collected or this Customer Privacy Policy. We will use Our best efforts to redress the grievances expeditiously, within 1 (one) month from the date of receipt of such grievance.
    • Last updated on: 02/04/2024